Take a look at the sections below to find the answers you're looking for.
If you can't find what you're looking for or have any further questions, please don't hesitate to contact us.
We're always here to help!
1. CONTACT
Contact customer service
At Juliana, we're here for you. You can write to us at hola@julianababy.com or call us at +34 671 56 82 81
Opening hours
Monday to Friday, 8:00 a.m. to 1:00 p.m. and 3:30 p.m. to 6:00 p.m. We'll be happy to help you with any questions about your order, our collections, or sizing.
2. SHIPMENTS
How do we ship your order?
Each garment leaves our workshops in Spain, cared for and prepared as if it were for our own family.
When will your order arrive?
The estimated delivery time is 24 to 48 business hours (in mainland Spain). If it's for a special occasion, let us know!
What if something goes wrong?
We provide personalized tracking for each shipment. If something doesn't arrive as expected, we'll resolve it with you promptly and responsibly.
3. EXCHANGES AND RETURNS
Did you get the size wrong or is it not what you imagined?
You have 15 business days from receipt to return it. We'll cover the shipping and return costs.
How is change managed?
Return the item and place a new order with the desired size. Juliana will cover the shipping costs.
You can request a refund from your customer area or by writing to us.
4. PAYMENT METHODS
At Juliana, payment is also part of a peaceful and thoughtful experience. You can choose between:
Credit card
PayPal
Everything is safe, fast, and tailored to your pace.
5. SIZE GUIDE
Every baby grows at their own pace. That's why we've prepared a complete size guide with approximate measurements for height, chest, waist, and hips.
