Free exchanges
Size, colour or product exchanges are free in every country we deliver to.
Exchanges and returns
We want you to shop with complete peace of mind. You have 15 calendar days from receiving your order to request an exchange or return.
Up to 3 free returns in Spain
In Spain, you have up to 3 free returns per year, provided they relate to different orders. From the fourth return, the cost will be provided during the request.
Returns from other countries
Returns from other countries are not free. We will tell you the applicable cost when you request the return.
Exchanges and returns
Check the conditions for each option before submitting your request.
Exchanges
To exchange a size, colour or item for another product.
- They are free in every country we deliver to.
- We will arrange collection of the garment and shipment of the new item.
- The garment must be unworn, with its tags and in its original packaging.
- If the new product has a different price, the difference will be charged or refunded.
- The new size, colour or product is subject to availability.
Returns
To return one or more garments and receive a refund.
- They must be requested within 15 calendar days of receiving the order.
- In Spain, each customer has up to 3 free returns per year, relating to different orders.
- From the fourth annual return in Spain, the cost will be provided when requested.
- Returns from other countries are not free; the cost will be provided during the request.
- The refund will be issued to the original payment method.
- Original shipping costs are not refundable, except for a defective product or an error attributable to Juliana.
How to request a return
You can submit the request from your customer account or contact us if you need help.
Check the time limit
Make sure no more than 15 calendar days have passed since you received the order.
Sign in to your account
Go to Account → Orders, select the order and click “Request return”.
Prepare the garments
They must be unworn, with all their tags and in their original packaging.
Follow the instructions
We will send you the information needed to prepare and hand over the parcel.
How to request an exchange
You can request a size, colour or product exchange from your customer account.
Select the order
Go to Account → Orders and choose the order containing the garment.
Request the exchange
Tell us which garment you want to exchange and the new size, colour or product.
Prepare the item
Make sure it is unworn, with all its tags and in its original packaging.
We arrange collection
We will send the instructions and arrange shipment of the new item at no cost.
Return costs
These conditions apply when the return is not due to a defective product or an error in preparing the order.
| Destination | Conditions | Cost |
|---|---|---|
| Spain | Up to 3 returns per year per customer, relating to different orders. | Free. |
| Spain, from the fourth annual return | The return is not free after the 3 annual free returns have been used. | Provided when the request is processed. |
| Other countries | Returns are not free. | Provided when the request is processed. |
Include all garments in one request
If you wish to return several garments from the same order, include them all in a single request from the outset.
If you later request to return another garment from that order, you will be responsible for the second collection cost.
Example: you buy two dresses in one order. You first return one and that collection is free in Spain. If you decide a week later to return the second dress, you will pay for the new collection because free returns must relate to different orders.
Conditions and refunds
Find answers about garment condition and refunds.
What condition must the garments be in?
Items must be in perfect condition, unworn, unwashed and free from odours, stains or damage, with all tags and, whenever possible, in their original packaging. Juliana may refuse an exchange or return if these conditions are not met.
What is the time limit?
You have 15 calendar days from receiving the order, for both current-season purchases and items bought during sales or promotions.
Are exchanges free?
Yes. Size, colour or product exchanges are free in every country we deliver to, subject to availability and compliance with the stated conditions.
When is a return free?
In Spain, each customer has up to 3 free returns per year, relating to different orders. From the fourth annual return in Spain and for all returns requested from other countries, the return is not free. The cost will be provided during the request.
When will I receive my refund?
Once we receive and inspect the parcel, we will process the refund within 10 business days. The time taken to appear in your account also depends on your bank or payment provider.
How will I receive my refund?
The amount will be refunded to the original payment method. Card payments will be returned to the same card and PayPal payments to the PayPal account used.
Are the original shipping costs refunded?
Original shipping costs are not refunded unless the return is due to a defective product or an error attributable to Juliana.
What if the garment is defective?
Contact us before starting the return. If we confirm a defect or an error attributable to Juliana, we will cover the costs needed to resolve it.
Can I request it by email?
Yes. Email hola@julianababy.com with your order number, the garments you wish to exchange or return and, for an exchange, the new size, colour or item.
Exchanges and returns during sales and promotions
Items purchased during Black Friday, sales or other promotions may be exchanged or returned within 15 calendar days of receiving the order, provided they meet the general conditions for garment condition, tags and packaging.
Returns of discounted items
Once we receive and inspect the garment, we will refund the exact amount paid: the final price after the promotion or discount.
Size exchange for the same product
If the promotion is still active and the new size has the same price, we will exchange it with no price difference. If the promotion has ended and the new size costs more, you must pay the difference between the current price and the amount originally paid.
Example: if you paid €64 during a promotion and the new size costs €75 when you request the exchange, the difference payable is €11.
Discounts applied during Black Friday or sales are not reapplied after the promotion ends.
Exchange for a different product
If you choose another item, we will calculate the difference between the amount paid and the current price of the new product. If it costs more, you will pay the difference; if it costs less, we will refund it. Discounts from the original order are not transferred or reactivated.
Exchanges requested after a promotion ends
If you request an exchange after Black Friday, a sale or another promotion has ended, the prices in force when the exchange is processed will apply.
What happens to the 10% welcome discount?
The Juliana World welcome discount is not available on already discounted products and cannot be combined with other promotions. You do not lose it: you can save it and use it later on current-season products.
Would you like to request an exchange or return?
Sign in to your account to select the order and start your request. If you need help, you can also contact us.
